Building a ＂line of defense＂ for the protection of financial consumer rights and interests to protect the ＂defense line＂ Minsheng Bank Fuzhou Branch is in action

“Especially thank you for your help. Without you, my money was deceived.” A few days ago, the staff of Minsheng Bank Fuzhou Branch Cangshan Sub -branch received such a thank you call.After receiving such thanks, it is already the norm of the Fuzhou Branch of Minsheng Bank.

The protection of the rights and interests of financial consumers is the most close to the people in financial work and the most closely linked to the people. It must always take the people’s needs for financial financial needs and the public’s concern for finance.Minsheng Bank Fuzhou Branch has always adhered to the people -centered value orientation. It actively explores and innovative measures in the protection of financial consumer rights and consumer financial literacy improvement, and has surrendered the answer to consumers.

ASECC makes financial security “all kinds of secrets and no sparse”

At the end of the year, the Minsheng Bank Fuzhou Branch Hudong Sub -branch came with a young guy, who went to the counter for 49,000 yuan.The teller inquired that the customer’s funds were transferred to 100,000 yuan on the day, and 49,000 yuan was cash out in other sub -branchs in the same city in the morning, so they carefully query.She found that the use of withdrawal for the withdrawal of the guy was to pay for migrant workers, which was obviously inconsistent with the customer’s reserved unit in the bank.Considering that the customer’s eyes were erratic and nervous, there was a companion at the door, and the operational monitoring post immediately sent the customer information to the “Police Unionalties” inquiry, and then directly called the police station to report the situation.Although the customer left before the police arrived, the monitoring post did not give up and published the customer’s abnormal situation to the shared group in time. At the same time, it was reported to the branch management department, so that the customer was successfully arrested when the client was required to handle the withdrawal business.Get the full gratitude and affirmation of the Drum Tower Police.

　Anti -fraud kept maintaining customer funds security

“I was deceived!” A 50 -year -old client Ms. You hurriedly entered the Minsheng Bank Fuzhou Branch.It turned out that the customer received a call from strange mobile phones, saying that the customer had signed a WeChat million guarantee insurance, which is about to expire, and guides the customer to conduct relevant renewal operations.Ms. You provided a credit card number, but because of the nervous loss password, the other party induced her to provide the Minsheng Bank debit account account after learning the situation, saying that she would be deducted the next day.The staff subsequently confirmed that this was a scammer, and immediately assisted the customer to reset the account trading password and the loss of the account, which preserved the balance of more than 60,000 yuan. At the same time, he assisted Ms. You to unbind the bank account bound by WeChat.Ms. You was very satisfied with the help of the staff and expressed her gratitude.

Propaganda constantly improving the awareness of financial prevention of the elderly

Xu Xin wish, set circle, “blessing porridge”.The 29th lunar month is the unique “Jiu Jiu” in Fuzhou, and it is also the “Filial Filial Film Festival” in the minds of Fuzhou people.On the eve of Jiu Jiu Jiu, Minsheng Bank of Fuzhou Branch held a variety of financial consumer rights protection publicity activities.China Resources Vientiane Community Sub -branch combined with the Dahuangshan Community, Hongshan Town Party Committee and other institutions carried out the Nine -Festival Consumer Protection Campaign.Risk and telecommunications network fraud.Minsheng Bank Fuzhou Branch Zhongting Street Sub -branch has formed a “Time Propaganda Team” for the elderly, and the United Alloy Dou Community and the Municipal Federation of Trade Unions organize the “315 Consumer Protection Activity and Jiu Jiu” event.While tasting delicious porridge, the old people also gained valuable financial knowledge and improved their ability to prevent.